1.What does jievik do?
jievik is a website that specializes in selling wedding and party decorations. We offer a wide range of decorations such as tablecloths, table skirts, chair covers, chair sashes, backdrops, table top decorations and many more.
2.How to purchase products on jievik?
You can purchase products directly through our website. Browse our product page, select your favorite style and specifications, add it to your shopping cart and click checkout. You can also register an account to view orders and track logistics at any time.
3.Can I return a jievik product if I am not satisfied?
If you are not satisfied with our product, you can contact our customer service team within 7 days after receiving the item. Our customer service team will provide return instructions and assist you with your return. Please note that returned items need to be in original, unused and undamaged condition.
4.What should I do if the item I received is damaged or defective?
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We will guide you through the returns process and arrange for a replacement or refund.
5.Can I track my order after it has been shipped?
Yes, once your order has been shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment on our website or through the shipping carrier's website.
6.Are the colors of the products on the website accurate?
We strive to display our products as accurately as possible on our website. However, please note that colors may vary slightly due to different monitor settings and lighting conditions. We recommend referring to the product descriptions and customer reviews for a more accurate representation.
7.Can I cancel or modify my order after it has been placed?
If you would like to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations once the order has been processed and shipped.
8.When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible. Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
9.Do you ship internationally?
Yes, we ship internationally to the UK. During the checkout process, you will be able to select your country for shipping and view the available shipping options and costs.
10.I need to arrange a large event, can I book it in advance?
Yes, if you are planning a large event or a special occasion such as a wedding, we recommend booking in advance. Please contact our customer service team to provide your event date and needs, we will arrange customized services for you based on your situation and ensure that your decorations are delivered on time.
11.How can I contact your customer service team?
You can reach our customer service team by emailing [email protected]. We are available to assist you with any questions or concerns you may have.
